by George Collado | Apr 15, 2019 | Blog
Dissatisfied Residents Can Decrease Your Business Revenue No one enjoys feeling unsafe in their own home. The assisted living facility may be your place of business, but it’s also home to dozens of seniors. Those seniors deserve to feel as though they are in an...
by George Collado | Apr 12, 2019 | Blog
CMS Wants You to Succeed Surveys and inspections can feel like an attack, but they aren’t. CMS want you to do well. For you to do poorly on your survey means that your residents and/or employees aren’t in a safe environment. CMS hates that. While it may seem that the...
by George Collado | Apr 11, 2019 | Blog
The CMS Surveys May Take You by Surprise You, and other facilities, may be under the impression that the CMS Survey is only a health inspection. Untrue. You will also find yourself fielding a visit from a surveyor looking to ensure the Life Safety Code of your...
by George Collado | Apr 9, 2019 | Blog
Take Care Your CMS Survey Doesn’t End in Failure For a lot of assisted living facilities, the CMS survey is make or break. Your facility is no exception. The job of the Centers for Medicare and Medicaid Services is to ensure that your staff, residents, and...
by George Collado | Apr 5, 2019 | Blog
Never Forget Your Residents Are Customers Customer Satisfaction the #1 rule to live by, no matter what business you’re in. It doesn’t matter that your facility is also providing residence and healthcare to the people who end up living in your facility. You need to...