Redwood Family Care Network delivers residential, behavioral, and day services for individuals with intellectual and developmental disabilities across multiple states.

Challenge

Maintaining exceptional care and performance across multiple states, each with its own regulations, is no small task. Redwood’s teams were dedicated and consistent, but paper checklists, manual audits, and disconnected tools made it nearly impossible to see the full picture. Program Managers completed their weekly and monthly audits, yet the data lived in silos, making it difficult to spot trends, address recurring issues, or celebrate what was working well.

Without a centralized system for quality assurance, identifying risks and taking timely corrective action was an uphill climb.

Solution

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In 2025, Redwood teamed up with MyFieldAudits to bring consistency and clarity to compliance tracking across more than 200 programs.

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In just a few months, the partnership helped Redwood turn complex compliance data into actionable insight, driving smarter decisions, stronger accountability, and better care across every program.

MyFieldAudits rolled out a fully customized audit platform designed specifically for Redwood’s multi-state operations, bringing structure, speed, and visibility to every level of the organization.

Impact

The result? A faster, smarter, and more proactive approach to quality assurance, helping Redwood deliver exceptional care while staying confidently ahead of every inspection.

“Before MyFieldAudits, we didn’t have any insights. MFA is amazing; the dashboards and metrics are exactly what our executives want to see.”

— Michelle Mainez, SVP Quality & Strategy

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Time & Operational Efficiency

• 60–80% reduction in time spent preparing for inspections
• 10+ hours saved per program per month previously spent on manual reporting, audit aggregation, and follow-ups
• Near-real-time visibility, replacing reports that previously took 2–5 days to compile

Compliance & Risk Reduction

• 40% faster identification of recurring compliance issues
• 50% reduction in repeat findings year over year
• Improved survey readiness across all programs, reducing last-minute corrective actions

Quality & Care Outcomes

• More consistent audit performance across programs
• Earlier intervention on near-misses, helping prevent incidents before they escalate
• Standardized quality benchmarks across states while still accommodating local regulations

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