
DayOne Hospitality Consulting + MyFieldAudits
Russ Benson, Founder & CEO
DayOne Hospitality Consulting
Avg. +12%
20x
+30%
Project Overview
The goal was simple: develop a program that provides clear visibility into operator performance and ensures vendor contract compliance. Russ knew from experience that an effective solution needed to incorporate ongoing input from DayOne, their client AND their client’s food service operator – as well as a way to synthesize all that information in one place. Together with MyFieldAudits, they created a layered inspection program that involves regular onsite checks and frequent remote inspections performed by DayOne, ongoing QA and sanitation audits performed by the operator and mini-pulse audits performed by the client. This approach empowered all parties to document ongoing performance and create a truly accurate narrative of the relationship.

Implementation


Outcomes
For Russ’s clients – the outcomes were immediate. Previously, issues were anecdotal and communicated through word of mouth. Now, vivid, digital, photographic reports provided objective proof of areas that need improvement. Safety and Food Sanitation Audits performed by the operator were no longer assumed to be taking place; DayOne Hospitality Consulting could accurately track and monitor for compliance and alert their clients when gaps were spotted. The ability to complete their own Pulse Audits gave clients the tool and guidance needed to help monitor day-to-day service.
For his clients’ operators, there was initial hesitation that a program as such would promote a “Gotch’ya” environment that focuses solely on the wrong. In reality, the program has done the opposite. Operators now have a tool to accurately self-monitor and correct things before they ever become issues AND provide tangible evidence that they’re meeting or exceeding contractual KPIs. At the end of the day, the goal is to enhance the partnership between client and operator by focusing on mutual outcomes..
For DayOne Hospitality Consulting, the innovative QA approach developed with MyFieldAudits has truly elevated their business. “MyFieldAudits has given us a tool to help manage the partnership between our firm and clients” according to Russ. For their existing clients, it brought an effective, modern approach to how they share inspection outcomes and ongoing performance. MyFieldAudits has given them a competitive edge when trying to win new business.

Russ Benson, Founder & CEO
DayOne Hospitality Consulting
Russ Benson, Founder & CEO
DayOne Hospitality Consulting